Returns & Exchanges
At Museum Store, we want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Log into your account and visit the order history section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Label and Ship
Attach the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our curatorial team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing